The Agent Group is a wholesale distributor. This means we will only sell products to Clients who have registered accounts with the company. Please contact us in order to register as a trade customer of the Agent Group. All account applications will be vetted by the Accounts department of the Agent Group prior to approval.

1 - South African Trade Customers

All rights including copyright in the content of these Agent Group web pages including all Web site design, text, graphics, the selection and arrangement thereof, and all other material on this Web site are owned or controlled by Agent Group and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Agent Group or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of Agent Group is strictly prohibited.

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2 - Governing Law and Contract Formation:

No contract will subsist between you and Agent Group for the sale by it to you of any product unless and until Agent Group accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Agent Group sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the Republic Of South Africa. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic Of South Africa, and you and Agent Group irrevocably submit to the non-exclusive jurisdiction of the South African Magistrates Court.

Agent Audio is a trading name and trade mark of the Agent Group (Pty) Ltd

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3 - Ordering:

We aim to ship all items within two working days of receiving your order, though we cannot guarantee this. The vast majority of products displayed at the Agent Group Web site are held in stock by us; where they are not in stock we make every effort to display this information before you place your order.

We will send you an email to confirm your order has been received and whether or not it has been accepted. At anytime, you can see the status of your order by going to the Order Tracking area, or by emailing info@agentgroup.co.za with a request. Be sure to include your order reference number, if you have it.

Price and availability information displayed on the Agent Group web site are subject to change without notice. 

Agent Group reserves the right to refuse selling any product on this website, should there be a incorrect price displayed. Please notify us at info@agentgroup.co.za should any price seem unusual.

Shipments outside the Republic Of South Africa may be subject to local import charges and taxes, which are the responsibility of the purchaser.

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4 - Discounts and Special Offers:

All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, Agent Group reserves the right to decide which will be applied.

You may not combine any discount obtained through one of our special accounts (such as a Trade discount) with any commission you may receive through an Affiliate Agreement between yourself and Agent Group.

Agent Group will monitor sales coming from Affiliate links on a regular basis; if we suspect that an Affiliate has received an Affiliate commission and a discount on the same order we will cancel the applicable Affiliate commission and may end the Affiliate relationship between the Affiliate in question and Agent Group.

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5 - Returns Policy

General:

We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will credit your account for the price you paid for the item.

Defective items:

You can always return items if they are defective on Arrival. Please note: we only accept returns of items that have been opened if they are defective on arrival and the item and its packaging are still in a sell-able state. Defective items may not be returned after 12 months from purchase date from Agent Group (Pty) Ltd.

Repair Warrantee:

If an item is returned as faulty but has been used, the cause of the problem will be determined by us or the supplier, and if the fault is as a result of a defect in the product we/they will repair the item free of charge. However if incorrect, excessive or negligent use is determined or the item is not is an good condition the charge for the cost of repairing the item and its related freight will be due by the purchaser. The Repair Warrantee is valid for 12 Months from purchase date from the Agent Group (Pty) Ltd.

To return an item by freight:

To return an item, please use our Contact Form or contact our Sales Operators by e-mail at info@agentgroup.co.za. You will be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders – without it we cannot provide a refund! Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licenses, manuals and accessories. Then send the package to the address at the bottom of this page. Please be sure to include your original invoice along with the returned item, failure to do so will result in delays and possible refusal to replace the item purchased.

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6 - Privacy Policy

The Agent Group is committed to keeping the personal details of its visitors and customers private and secure. We will not sell or share your personal details with unrelated third parties, partners or affiliates, without explicitly asking for your consent in advance.

The type of information we will collect about you includes:

– your name
– address
– phone number
– email address

We use the personal information you give us for the following purposes:

– to contact you about the status of your order.
– to efficiently process and dispatch your order to your delivery address.
– to change and enhance the web site.
– 
to occasionally email you with details of our products, special promotions, and enhancements. If you would prefer not to receive these mailings, then please send an email to info@agentgroup.co.za with the subject line ‘Unsubscribe’. Please note that we will only send email to people who have opted in to receive it and where we are replying to an email query.
– to conduct anonymous and aggregate research into a) the way our web site is used and b) the purchasing patterns of our customers.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Note that if you modify your browser to refuse cookies from Agent Group, parts of the web site may not function as expected. For more information about cookies and how to control them, please visit AboutCookies.org.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions about The Agent Group’s privacy policy please email them to info@agentgroup.co.za

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